Zone Parcel Delivery – Frequently Asked Questions

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Welcome to our Frequently Asked Questions page for our Zone Parcel Delivery service offering. Here you can find some answers to common inquiries.

We act as the Last Mile Delivery Provider for your parcel in this service offering. Our customers are both sellers as well as other shippers. They select the delivery methods that determine how we deliver the parcel and what happens if we are not able to.

  1. How can I track my package? You can track it on https://www.sprintstar.ca/ShipmentTracking.aspx on this page there is a form to complete so we can assist you.
  2. What do I do if I didn’t get my package? Track it on https://www.sprintstar.ca/ShipmentTracking.aspx on this page there is a form to complete so we can assist you.
  3. What do I do if my package is damaged? Sorry to hear that, please contact your seller for next steps.
  4. What happens if I am not at home to receive my package? We will leave your package in a safe place, if we can’t, we will try to deliver it the next business day or direct it to a pickup point. The shipper selects one of these two options. Tracking your parcel will show you if we will reattempt or if we redirected it.
  5. How long does it take for my shipment to arrive? When tracking your parcel, we will deliver it the day tracking says out for delivery. Most parcels come to us from other shipping companies so check your seller’s web site for delivery duration.
  6. Do you deliver packages on the weekend? Typically we do not deliver on weekends unless requested by the shipper.
  7. How many delivery attempts do you usually make? This depends on the service level selected by the shipper.
  8. Can I re-route my package to a different address? Sorry, we cannot change a delivery address unless requested by the shipper.
  9. Do you send email notifications/text messages about my shipment status? Yes, we do as long as the shipper has provided your mobile number and/or email address.
  10. What are your delivery hours? Delivery times are between 9:00 am and 9:00 pm local time Monday to Friday.
  11. Can I schedule a delivery time/date? Sorry, no you cannot schedule a delivery time with this service level.
  12. Will the driver contact me prior to delivery? The driver will attempt to contact you only if he/she is not able to leave the parcel in a safe place or cannot access your location.
  13. Why is my package returned to sender? Shippers tell us when to return a parcel we cannot deliver. When we cannot make a safe delivery, the address is incorrect/incomplete or we could not access your location, we are required to return the parcel to the shipper. Our tracking page will tell you the reason for the return.
  14. Do you require a signature for delivery? Shippers do not require a signature for this service level, we do take an image of where we delivered your package.
  15. Where can I see a photo on delivery? You can see the proof of delivery at: https://www.sprintstar.ca/ShipmentTracking.aspx
  16. Can I pick up my package? Sorry, this service does not include an option to pickup your package unless it has been rerouted to a pickup/dropoff location.
  17. What if I missed my package being delivered? We will try to deliver it the next business day or direct it to a pickup point. The shipper selects one of these two options. Tracking your parcel will show you if we will reattempt or if we redirected it.
  18. When tracking, how do I view the Proof of Delivery? Click on the line that says Proof of Delivery on the tracking page to see an image of your delivery.
  19. What do I need to provide when I pick up my package from a pickup location? You will be asked to provide government issued identification matching the name and address on the package.
  20. How long will the pickup point hold my shipment for? The pickup location will hold your shipment for 7 days, then it will be returned to the shipper.
  21. Can someone else pick up my shipment on my behalf? No, for security reasons the name on the package must match the person picking it up.
  22. Who is this package from? We don’t always know who the seller is and we do not know the contents of the package.