Apple
Express' commitment to outstanding service is achieved not only through its experienced resources but also through the use of advanced technology. To operate at peak performance, Apple Express has deployed powerful wireless hand-held devices to its couriers. This competitive edge has been enthusiastically embraced by our Fortune 500 customers as it makes the entire customer experience seamless to their end customers.
Supported by a well-known and reliable data network, this advanced technology actively enhances each customer experience by providing real time updates about shipments during the delivery process.
The functionality of these powerful hand-held devices provides both Apple Express and its customers the advantage needed for success in the Internet age.
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ACCURACY
OF INFORMATION
Your on-line or phone order is automatically transferred electronically to our couriers. This direct link eliminates any miscommunication about the order details as it travels seamlessly from order initiation, to dispatch, to delivery. |
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VISIBILITY OF SHIPMENT
At each status change of your shipment, our couriers electronically update pick-up and delivery information from the Apple Express order management system. You can view the real-time status of your order and receive automatic confirmation via e-mail or fax when your order is delivered.
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SPEED OF COMMUNICATION
We have an excellent record of delivering our orders on time. Delivery information and exceptions that arise from unexpected or uncontrollable circumstances are immediately updated by our couriers via
wireless communications.
Moments later our system alerts our CRM Group to take action to resolve field challenges. Real time updates keep you informed in all cases and keep you confident that matters are under control.
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